Customer Care

Position

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you will deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.

It is your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's competitions and other special events organised by your restaurant.

• Free meal on shift
• Employee discounts on food
• Employee discounts in many retail stores, theme parks and attractions, cinema tickets, mobile phone contracts etc
• Holiday Pay
• Life assurance
• Pension Scheme
• Private medical care
• Service awards
• Recognition programme
• Opportunities and development
• Crew Events

Quite simply, you will be working in our fast moving, high energy environment and we are looking for a genuine smile plus an ability to connect with customers and make them feel valued.

You will need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you will work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You will also need to understand the importance of maintaining high standards of service as well as cleanliness.

The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.