B1 - Resolutions Officer - Social Security Scotland

Social Security Scotland are looking for colleagues to join their Payment Resolutions Team. Do you have good attention to detail? Are you looking for a role which would involve speaking with our clients to make sure that they are getting the correct payments? Do you like to work in an environment that is always looking for ways to continually improve their service to our clients?

If so, our Payment Resolutions Officer role could be a great fit for you.

Based within Finance, the fast-paced and rewarding Payment Resolutions Team are recruiting for new colleagues to join the team. The team is responsible for ensuring the right clients are paid the right amounts, at the right time. This is done through constant monitoring and analysing of all payments and supporting the Operational team in remediating payment exceptions.

As a Payment Resolutions Officer, you will undertake tasks to identify failed and erroneous payments, providing a resolution for the client and ensuring they are paid the correct values in a timely manner. You will review banking to identify returned payments, review client profiles for errors in banking evidence, complete manual payments for where system issues prevent correct payments and recall payments to prevent incorrect payments.

Contacting clients over the telephone to gather new bank details to allow payment is also an integral part of the role.