Clinic Coordinator

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Clinic Coordinator in our Dundee Clinic
. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Deliver outstanding client service from first contact to follow-up.

Proactively manage online reviews and resolve complaints efficiently.

Maximise clinic efficiency through smart diary and booking management.

Manage stock accurately, including AWI deductions.

Drive and convert consultations with strong upselling and cross-selling.

Meet KPIs for consultation success, walk‑in conversions, and average spend.

Ensure a seamless check‑in/out journey for every client.

Promote skin consultations and identify upsell opportunities via forms.

Track AWI stock, ensure clinical room standards, and handle client retention calls.

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• INDHP certification.

With our uncapped commission structure, the sky's the limit.

Enjoy free laser hair removal, free EmSella, and generous discounts on our skin, AWI, and body treatments – because our skin maestros deserve the best.

Avail spouse and family discounts, spreading the joy of Thérapie.

10% off Thérapie Fertility & Optilase treatments – because family helps family.

We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.

We offer free laser eye surgery to all team members after they have been with us for 2 years.

Discounts on leading skin brands and treatments (Murad, Skin Theory).

Embark on a journey of career progression and management training – we believe in promoting from within.

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Enjoy an extra day off on your landmark birthdays to celebrate in style.

Earn extra annual leave days after 2 years of dedicated service.

Access confidential support services for personal and professional well‑being.