Delivery Quality and Governance Manager - Career sites

Company Description

Smart Recruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, Smart Recruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald’s, rely on Smart Recruiters to build winning teams.

In 2025, Smart Recruiters joined SAP, the global leader in enterprise applications. Together, Smart Recruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem.

At Smart Recruiters, we are a values-driven, globally focused tech company with a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.

Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.

We’re looking for a highly organised and technically fluent Delivery Quality and Governance Manager to oversee the scoping and delivery quality standards for Attrax
, Smart Recruiters’ enterprise-grade career site and content experience platform.

The Delivery Quality Manager will coordinate requirements and quality assurance across engineering and design teams to ensure that complex career site delivery projects are scoped accurately, scheduled appropriately, delivered efficiently, and continuously improved over time.

While this is not a project management role, the Delivery Quality Manager will occasionally engage directly with customers during escalations or to help realign timelines and expectations.

The Delivery Quality Manager operates above individual projects, ensuring the entire Attrax product is delivered predictably and to quality and margin targets.

• Oversee the delivery ecosystem for Attrax implementations, managing intake and prioritisation to ensure every project moves smoothly from scoping through go-live.
• Ensure that all Implementation and Managed Services delivery teams' scope of work is being delivered to Smart Recruiters and customer quality standards.
• Continuously evaluate and improve delivery workflows, documentation, and templates to increase efficiency and predictability.
• Identify recurring delivery challenges and work cross-functionally to drive systemic improvements.

• Collaborate with the Services Sales and Solution Consulting teams to ensure opportunities are scoped realistically and aligned to current delivery capabilities.
• Support the creation and review of Statements of Work (SOWs) and implementation timelines to reduce delivery risk.
• Act as the bridge between pre-sales and delivery, helping to establish appropriate expectations and documenting non-standard requirements that require special handling.
• Provide early input on deals to flag risks around complexity, integrations, or design constraints.
• Ensure that customer designs and career site goals are achievable, flagging risks and adjustments where needed.
• Participate in forecast and pipeline reviews to inform capacity planning.

• Act as the central liaison between Attrax Engineering and Attrax Delivery Leadership
  .
• Lead weekly syncs to align on-site build quality and progress.
• Support Attrax enablement by embedding best practices and sharing learnings across the network.
• Ensure delivery teams and engineering teams adhere to…