Mission IT Operator

Overview

Mission IT Operator. Company: CAC I International.

Job description:

Mission IT Operator. Time Type:
Full time. Minimum Clearance Required to Start: TS/SCI with Polygraph. Employee Type:
Regular-Long Term Assignment. Percentage of

Travel Required:

None.

• You will perform as a Mission IT Operator supporting an OCONUS 24×7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.
• Shift Work: 12 hours a day , / 4 on 4 off (Day, Day, Night, Night).
• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
• Ensure appropriate function of hardware, software, or system functional specifications.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Supports new infrastructure projects and maintains all configuration documentation for assigned infrastructure.
• Manages incident prioritization and acts as first-level technical support in a 24×7 service environment with inbound incidents and service requests via phone, email, and walk-up channels.
• Delivers frontline support for system, application, network, and infrastructure issues with fast, accurate triage and resolution.
• Creates and manages support tickets in a web-based ITSM/CRM platform and communicates with end users during troubleshooting.
• Performs initial assessment, triage, and resolution for common incidents; escalates complex or critical issues to Tier 2 or appropriate technical teams.

• Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Maintain privileged user access across numerous high-priority systems.
• Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after-action activities by collecting data describing the environment at the time of failure.
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
• Restart system services and hardware as needed.
• Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
• Coordinate with required resources across the enterprise to resolve operational issues.
• Work with other 24×7 ground segments across multiple locations providing enterprise-level maintenance support with high customer visibility.

• Active TS/SCI with Poly required.
• Must have a current DoDI 8570.01-M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24×7 operations.

• System administration experience to include UNIX, Linux, and Windows platforms.
• Experience with virtualization technologies and software such as VMware.
• Knowledge and understanding of Enterprise Management Systems including HP Open View, and CA-based Concordallspark.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose to ensure the safety of our…