Systems Accountant

Systems Accountant – Net Suite and One Stream

We are seeking an experienced Systems Accountant to take ownership of the administration, maintenance, and optimization of our core financial systems, Net Suite and One Stream. This critical role will bridge the gap between the Finance and IT departments, ensuring system efficiency, data integrity, and compliance with accounting standards. The ideal candidate will have hands‑on experience with both platforms and a strong understanding of core financial processes to provide expert user support and drive continuous improvements.

• System Administration & Maintenance:
  Manage the day‑to‑day operations, configuration, and security of both Net Suite and One Stream platforms, including user roles, permissions, and access controls.
• User Support & Training:
  Act as the primary support contact for all system‑related queries, troubleshooting issues and coordinating fixes effectively.
• System Enhancement & Optimisation:
  Identify opportunities for process improvement and automation, implementing enhancements to meet evolving business needs.
• Month‑End & Reporting Cycle Support:
  Provide dedicated system support during critical financial cycles, such as month‑end close, budgeting, and forecasting, ensuring system reliability and data accuracy.
• Data Integrity & Compliance:
  Ensure the integrity and consistency of data across all systems, adhering to internal controls, best practices, and regulatory requirements.
• Integration Management:
  Support existing and new integrations between Net Suite, One Stream, and other third‑party solutions (e.g., payroll, CRM, inventory systems).
• Documentation & Training:
  Create and maintain comprehensive process manuals and documentation. Conduct training sessions for new and existing users to promote effective system adoption.
• Project Support:
  Participate in system upgrades, testing (UAT), and new module implementations as required, collaborating with external partners or consultants when necessary.

What we’re looking for:

• Experience:
  
  Proven, hands‑on experience with Net Suite and One Stream, administration and configuration are essential.
• Accounting Knowledge: A strong understanding of core financial processes, consolidation, and budgeting.
• Technical
  
  Skills:
  
  Proficiency in system customization tools (e.g., Net Suite saved searches, workflows, Suite Script exposure is a plus; One Stream business rules and report building).
• Problem‑Solving:
  Exceptional analytical and problem‑solving skills, with a keen attention to detail.
• Communication:
  Excellent communication skills, with the ability to translate technical issues to non‑technical finance users and manage stakeholders across various departments.
• Qualifications (Desirable): A recognised accounting qualification (e.g., ACA, ACCA, CIMA, or equivalent) or a degree in Accounting, Finance, or Information Systems is preferred.

Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital‑first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast‑track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre‑built connectors, Smart Communications’ cloud‑native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

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