RVP, Services Delivery - EMEA

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Snowflake delivers the AI Data Cloud, a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.

Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud.

The Geo Leader of EMEA Services Delivery (Professional Services) reporting to the VP of Global Services Delivery, will work with leadership to set a clear and ambitious vision while thinking holistically about how our vision will impact the greater company. This is a unique opportunity to shape the future of Snowflake’s Services Delivery department. You will focus on creating outcome focused solutions that address our Customer’s most complex challenges.

This includes standards, processes and pricing for existing and future customer engagements, as well as establishing and measuring performance against value metrics to articulate the impact of the services organization on broader Snowflake objectives.

As we become an increasingly global company, you will play an important role as a leader and culture carrier in helping us standardize Snowflake delivery and services globally, while creating the space necessary for nuances inherent to EMEA’s localities.

• Be a change agent and drive our mission to evolve to an outcome-focused services model.
• Provide executive thought leadership - internally and externally - for Service Delivery strategy, approach and activities to ensure alignment with broader company objectives and industry best practices.

• Partner closely with Sales and Solutions Engineering to define customer adoption, growth and success strategies aligned to Snowflake business objectives.
• Immerse in the Product to understand current and future capabilities, and ensure the team is focused on Snowflake’s highest priority features and use cases; adapt focus regularly to stay aligned with Product strategy and evolution.
• Own the relationships with Customers and Snowflake Sales teams; be the single point of contact for Services Delivery’s success in the EMEA region.

• Lead the business and operational elements of the EMEA Services Delivery team - from services sales to business investments to revenue and customer consumption.
• Accountable for the entire EMEA book of business including bookings, revenue and margin. This involves:
  • Managing these metrics flawlessly.
  • Delivering on broader Snowflake objectives including driving adoption of the platform, reducing time to go live and realizing efficiency gains.
  • Providing thought leadership on how to create in-depth technical solutions that solve complex Customer challenges and leverage a fixed fee / milestone based commercial model.
  • Leading the team to discover repeatable patterns in delivered solutions to create packaged offerings that can be delivered at scale by other teams at Snowflake and/or by Partners.

• Build and continuously innovate to maintain a high-performing team that scopes high impact solutions aligned to the highest priority product / consumption areas for Snowflake.
• Coach and enable the team to shift from a focus on maximizing services bookings to an “outcomes” focus that relies on deep technical discovery and creation of well-scoped Customer specific solutions.
• Ensure a…