Senior Technical Consultant

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Glide Fast Consulting - Senior Technical Consultant - UK

Description As a Senior Technical Consultant with Glide Fast Consulting, you will work to develop, design, and own technical solutions on the Service Now platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the Service Now platform.

Responsibilities
* Deliver high-quality consulting services to install, configure, and integrate software products from Service Now
* Develop custom software solutions as required through scripting and software development
* Prepare technical documentation as specified in customer contracts and as internally required
* Provide value-based assessments and workshops to help the customer maximize business results from Service Now software
* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
* Troubleshoot basic configuration/script issues
* Attend requirements review and validation sessions as required
* Participate in scrum ceremonies
* Deliver measurable results within the appropriate timeline resulting in positive customer feedback
* Perform code review of peers as needed
* Work independently and actively support other Technical Consultants as mentor and team lead
* Lead sessions in implementation practices
* Support sales of software and services through demonstrations, proofs of concept, and customer presentations
* Build on current platform knowledge by learning new modules and broadening skillset
* The following responsibilities are required on an “as needed” basis

* Provide interview support
* Lead workshops and working sessions
* Provide assistance to project architects

* Support the development and growth of the services delivered by Glide Fast
* Maintain current certifications, keep up to date on all Delta releases
* Support company success through contributions to knowledge and support of others
* Submit content for Center of Excellence (COE) for product areas of supported customer projects
* Mentor others on regular basis
* Present knowledge sharing sessions for the company Qualifications
* 2+ years delivering technical solutions on the Service Now platform
* 1+year(s) in a consulting role, delivering software implementations preferable
* Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:

* Service Now Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
* Service Portal (HTML, CSS, Angular

JS, SASS, Bootstrap)
* Service Now Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)

* Service Now development experience with CSM or HRSD modules preferred
* Expertise with JavaScript and Service Now JavaScript API's
* Working proficiency in the following skills are encouraged:

* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
* Practical knowledge or experience with Operating Systems (Linux, Windows)
* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
* Knowledge of relational databases (MySQL, MSSQL, Oracle)
* Experience in multiple application architectures and supporting technologies
* Experience with scripting languages such as PERL, JavaScript, Python, and Shell l

* Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
* Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
*…