Project Manager, Technical Support, IT Project Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe.

Role:
Project Manager

Location:

Dundee (hybrid)
Grade: 10
Salary: £32,000 - £40,000 p/a

Based in Dundee, Scotland, the Project Manager within the Currency Template team provides project coordination and guidance related to the development of bespoke automated banknote identification software, driving the template development process end to end.

The successful candidate will work with local country contacts to provide guidance and advice during requirements gathering and testing of the bespoke country templates. They will liaise with NCR Atleos developers or third parties responsible to ensure those requirements are achieved. They will work proactively with each country to identify opportunities for issue avoidance and service enhancements, fully understanding current and future bank note plans and requirements specific to each country.

Full training will be provided to ensure the successful applicant fully understands currency handling regulations, the hardware and software capabilities of each cash deposit and recycler device, and the systems used to track those projects.

• Project Planning and Management – guide and coordinate projects, including confirming requirements, resource, schedule, hardware, and performance as well as working with internal/external developers to ensure the successful delivery of the bespoke software to each country.
• Technical Guidance & Support – understand the software and hardware applicable for note handling and provide a level template issue categorisation.
• High level of communication skills – adapt technical information for the relevant audience and act as the principle cornerstone at centre of all communications between all relevant teams.
• Project coordination – manage multiple projects of varying complexity and stage of investigation at any given time with the principle focus on meeting customer requirements.

• Excellent written and spoken English, with the ability to clearly explain technical information to others where English is not their first language.
• Ability to handle urgent incidents in an appropriate and effective manner.
• Ability to review & understand technical data, such as log analysis and perform technical testing as required.
• Self‑starting.
• Willingness to travel on occasion if required, when permitted.
• Capable of working in a team and independently.
• Able to work to tight deadlines.
• Ability to manage multiple incidents/requests at the same time.
• Willingness to learn.

Knowledgeable across related NCR deposit and recycler hardware and software products.

Degree in a discipline related to project management or the product technology.

Minimum of 3 years related job experience (Project Management/technical support).

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.