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CXone Optimization Architect: IVR, ACD & CRM Integrations
Job in
Dundee, Dundee City Area, DD1, Scotland, UK
Listed on 2026-05-31
Listing for:
flextide
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Job Description
- Guide customers on best practices for utilizing existing CXone infrastructure and optimization roadmap.
- Audit existing IVR, ACD, and omnichannel workflows in CXone Studio to identify inefficiencies.
- Provide technical recommendations on stabilizing legacy Nice In Contact implementations or preparing them for modernization.
- Assess and advise on data flow integrations between CXone and external CRMs using REST APIs.
- Review routing logs and configuration settings to troubles
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