User Researcher

Salary: £55,000 - 55,000 per year

• We need proven experience leading user research programmes using a range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.
• We need experience working across multiple stages of the product or service lifecycle, from discovery and exploration through to design and delivery.
• We need existing Security Check (SC) clearance or eligibility to obtain it, including meeting UK residency requirements.
• We need experience working with Government Digital Service (GDS) Service Standards and applying GDS design principles.
• We need excellent communication, storytelling, stakeholder management and facilitation skills.
• We need experience working within multidisciplinary agile teams, leading research activities and influencing product or service design through user insights.
• We need familiarity with using prototypes to test hypotheses, validate assumptions and evaluate user journeys.
• We need knowledge of tools and techniques used for both remote and in-person research.
• A bachelors degree in Psychology, Sociology, Anthropology, Human-Computer Interaction, User Experience or a related discipline is desirable.
• We value experience recruiting and engaging diverse user groups to support the delivery of accessible and inclusive services.
• We value a passion for continuous learning and applying emerging technologies and approaches to enhance research practices and client outcomes.

• We partner with Product Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research.
• We develop a strong understanding of users to inform product and service design decisions.
• We lead user research activities within our team, selecting appropriate methodologies to generate valuable insights.
• We plan and conduct qualitative research, including remote and in-person interviews, observations, diary studies, concept testing and usability testing.
• We use quantitative research methods, such as surveys, to uncover actionable insights and work alongside analytics specialists to enrich findings.
• We consider the end-to-end user journey, including business, policy and technical constraints that may influence the user experience.
• We present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users.
• We support the adoption of user-centred design principles and user research best practices across teams and the wider organisation.

• Support
• Security
• UX UI Design

We are a growing digital consultancy and collaborative digital community that works across public and private sector organisations. We offer the opportunity to work on broad, complex and meaningful projects, with ongoing professional development, learning and career growth. We provide hybrid working arrangements and may ask you to travel to client sites when required by project needs. We are committed to respect, equality, diversity and inclusion, and we welcome applications from people of all backgrounds and perspectives.

We also support reasonable adjustments during the recruitment process to help every candidate participate fully.

last updated 28 week of 2026