Improvement & Innovation Hub Manager

Insights is a Learning and Development company that aims to change the world through the power of self-awareness.

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team, we’re made up of different people. A career at Insights is about welcoming people for who they are and supporting their journey towards whoever they want to become.

As we continue to evolve our technology landscape, we're looking for an Improvement & Innovation Hub Manager to play a pivotal leadership role in shaping the future of our enterprise platforms and driving innovation across the business. This role sits at the heart of Enterprise Technology and Security, providing strategic leadership to our enterprise platforms, accelerating the adoption of AI-enabled capabilities, and helping the business operate more efficiently, intelligently and at scale

As the Improvement & Innovation Hub Manager
, you'll be responsible for the support, maintenance, governance and evolution of core enterprise systems, particularly Microsoft Dynamics 365 and its integrated ecosystem, ensuring they effectively enable the organisation to run and grow the business. You'll also lead the development and governance of platform capabilities including D365, Power Platform, Power BI and emerging AI solutions, ensuring alignment with business strategy and maximising return on technology investment.

Working closely with Programme Delivery, Strategy and Change, business stakeholders, and the Enterprise AI Manager, you'll help ensure technology changes are embedded effectively through high-quality training, adoption support and clear operating models.

• Own the support, stability, governance and continuous improvement of D365 and associated enterprise platforms, ensuring they remain current, reliable and aligned to business needs.
• Define and shape the future direction of D365, Power Platform, Power BI and AI-enabled capabilities, balancing innovation, control and return on technology investment.
• Establish clear governance, operating models and decision frameworks for platform change, citizen development, automation and buy/build/extend choices.
• Work with partners, suppliers and internal teams to ensure effective delivery, support and evolution of enterprise platform services.
• Identify and deliver opportunities to improve business processes through automation, data insight, AI and platform capability.
• Lead the adoption and embedding of system changes delivered through continuous improvement and transformation initiatives, including scalable training, guidance and enablement.
• Partner closely with Programme Delivery, Strategy and Change, the Enterprise AI Manager and business stakeholders to ensure technology changes deliver measurable business outcomes.
• Lead and develop a high-performing team focused on service excellence, ownership, customer‑centric delivery and continuous improvement

• Leading and evolving enterprise platforms to support business growth, efficiency and transformation.
• Defining governance, operating models and controls that balance innovation, risk and value.
• Driving business improvement through automation, data, analytics and AI-enabled capabilities.
• Translating business needs into scalable technology solutions and measurable outcomes.
• Building adoption, engagement and capability through effective change, communication and enablement.
• Developing high-performing teams, partners and stakeholder relationships.
• Combining strategic thinking with strong operational execution.

• Builds trusted relationships and works collaboratively across teams, functions and geographies.
• Leads with curiosity, challenges constructively and seeks opportunities to improve how things are done.
• Balances strategic thinking with pragmatic delivery, turning ideas into meaningful business outcomes.
• Communicates clearly and influences effectively at all levels of the organisation.
• Creates an environment of accountability, ownership and…