Network Operations; NOC) Engineer

The Network Operations (NOC) Engineer will support the 24/7 operation and monitoring of the MSAI Scotland data centre network and GPU infrastructure, ensuring network availability, performance and reliability across the campus.

The role will monitor the compute fabric, Infini Band/Ethernet networks, transit and management networks, provide first-line response to network and infrastructure alerts, and support customer connectivity into GPU clusters. The engineer will work as part of a 24/7 NOC function, following established runbooks and escalating incidents to the appropriate engineering teams when required.

• Monitor the 24/7 network operations environment across the data centre and GPU clusters.
• Monitor the compute fabric, management network, transit network and client connectivity.
• Provide first-line response to network, compute and infrastructure alerts.
• Identify, investigate and resolve network incidents within agreed procedures and escalation paths.
• Monitor network performance, availability, latency, packet loss and utilisation.
• Support the operation of high-performance GPU cluster networking, including Ethernet and Infini Band environments.
• Monitor and troubleshoot switches, routers, firewalls, network interfaces and connectivity services.
• Support client cluster connectivity, including provisioning, troubleshooting and fault resolution.
• Assist with the deployment and configuration of network equipment and services.
• Perform basic network diagnostics using appropriate tools and command-line utilities.
• Support network maintenance, upgrades and planned changes in accordance with approved change-control procedures.
• Maintain and follow NOC runbooks, Standard Operating Procedures (SOPs) and escalation procedures.
• Ensure incidents and service requests are accurately logged, updated and closed within agreed SLAs.
• Escalate complex network, hardware or infrastructure incidents to senior network, systems or infrastructure engineers.
• Work closely with the Data Centre, GPU/Compute, Systems and Critical Facilities teams during incidents and planned works.
• Monitor customer environments and support the technical operations required to maintain service availability.
• Maintain accurate network documentation, including network diagrams, asset records, configurations and troubleshooting guides.
• Identify recurring incidents and contribute to root-cause analysis and preventative actions.
• Support capacity and performance monitoring across the network infrastructure.
• Assist with network security monitoring and elevate suspicious or abnormal activity in accordance with site procedures.
• Participate in incident reviews and contribute to continuous improvement of NOC processes.
• Maintain and improve runbooks, knowledge articles and operational procedures.
• Participate in a 24/7 shift rota covering nights, weekends and public holidays.