Business Systems & Automation Analyst

We are looking for a curious and practical Business Systems & Automation Analyst to help us improve how we use technology, systems, information and data.

Working directly with the CTO, you will act as a bridge between colleagues across the business, our managed IT service provider and other technology suppliers. You will help us understand operational challenges, improve processes, coordinate technology projects and turn good ideas into practical solutions.

This is a broad and developing role. It would suit someone with experience in business analysis, business systems, applications, project delivery, data improvement, digital transformation or a related area who wants the opportunity to broaden their skills.

You do not need to be an expert in every technology we use. We are more interested in your ability to understand problems, work well with people, organise delivery and learn new tools.

What you will do

Your responsibilities will include:

• Working with colleagues to understand business processes, challenges and technology requirements.
• Gathering and documenting requirements and translating them into practical improvements.
• Coordinating smaller technology projects and work streams involving internal teams and external suppliers.
• Identifying opportunities to simplify, standardise or automate manual processes.
• Helping improve connections and information flows between business systems.
• Supporting the identification and delivery of responsible, practical AI use cases.
• Investigating data-quality issues and helping departments improve the accuracy, ownership and consistency of their information.
• Supporting the effective use and adoption of business applications.
• Coordinating user-support issues with our managed IT service provider and helping address recurring problems through better processes, guidance or training.
• Coordinating security-awareness activities, including phishing simulations and staff communications.
• Maintaining clear documentation covering systems, processes, projects, decisions and responsibilities.
• Supporting business readiness, communication, testing and adoption during technology changes.

Initial projects may include helping departments prepare information for a planned file migration, improving data quality, developing a pipeline of automation and integration opportunities, and strengthening the coordination of user support and security-awareness activities.

These projects are part of a wider and evolving role rather than its sole focus.

What we are looking for

You will ideally have experience in a business systems, business analysis, applications, technology improvement, project delivery or similar role.

You should be able to demonstrate:

• Experience working in at least one of the following areas: business systems, business analysis, applications or technology-focused role.
• Strong analytical and problem-solving skills with the ability to investigate issues and identify practical solutions.
• Experience gathering, documenting and translating business requirements into IT system / process improvements.
• Demonstrable technical aptitude and ability to understand business systems, data flows, integrations and automation opportunities.
• Experience working with data, spreadsheets and information sets, including identifying data quality issues.
• Ability to coordinate projects, actions, stakeholders and suppliers to deliver agreed outcomes.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong organisational skills with the ability to manage competing priorities and work independently.
• Ability to build effective relationships with colleagues, suppliers and external partners.
• Curiosity, adaptability and willingness to learn new technologies, processes and business domains.

Experience in some of the following would be helpful, but we do not expect you to have experience in all of them:

• Experience supporting change management, user adoption, training or UAT activities.
• Process mapping, Lean or continuous improvement methodologies.
• Power Automate, Power Apps or similar workflow automation tools.
• Power BI, Power Query, SQL, R or other reporting and data analysis tools.
• Experience with APIs, webhooks, systems integration, JSON or data exchange technologies.
• Experience of SaaS platforms and application administration.
• Experience with Microsoft Copilot, AI tools, or automation initiatives.
• Experience of data governance, information management or data cleansing initiatives.
• Experience working with managed service providers,…