Meter Reader

We are looking for an enthusiastic and confident Meter Reader to join our Customer & Market Resolutions team. As a Castle Water Meter Reader, you will be doing more than just reading meters.

You will plan routes, locate and read customers’ water meters to a set schedule, perform site visits for data gathering and disconnection activities, answer customer questions, collect payments on‑site, and report back to the office on a daily basis to assist with customer service and billing.

The role will cover Dundee and surrounding areas and must be able to live within a reasonable commute.

• Understand the monthly meter read requirements and create an effective route plan each day, maximising the number of reads that can be taken safely.
• Read each meter and return the read sheets at the end of the day following the correct process.
• Perform ad‑hoc site visits to take meter reads, assist customers with queries, take payments, or gather relevant data such as occupancy status and tenant information.
• Understand charges and invoicing to assist customers during visits.
• Use a company vehicle, requiring a full driving license.
• Build rapport and identify customer needs quickly and pro‑actively to deliver excellent customer service.
• Collaborate with team members to investigate and resolve complex customer queries.
• Drive safely and consider Castle Water’s reputation at all times.
• Report anomalies in company data for investigation and resolution.
• Assist and collaborate with other business areas to resolve issues and queries.
• Participate in improvement of business processes.
• Manage workload effectively, ensuring all tasks are completed within required timescales.

• Previous experience in a similar role would be preferred, but is not required.
• Commercial awareness with a track record of consistently meeting or exceeding targets.
• Strong problem‑solving skills and resilience to deal with challenge and ambiguity.
• Excellent interpersonal and communication skills.
• Competence in all Microsoft Office packages, including Excel and Office 365.
• Strong teamwork and cross‑functional collaboration abilities.
• Ability to work under pressure and meet tight deadlines.
• Strong logical and analytical skills, an inherent problem solver.
• Full driving licence required.
• Physical fitness to lift heavy meter lids and operate various equipment.

* Job‑specific skills testing will be required at the interview stage.

• Salary: £24,349 per year
• Company pension, life insurance and sick pay
• Cycle‑to‑work scheme
• Monday to Friday schedule, weekends free
• All necessary IT, PPE and meter reading equipment provided