Bike Mechanic

The Role

An exciting, rare opportunity has arisen for a skilled mechanic to join our amazing team, working in a dual capacity, not only on our high‑quality Trek hire fleet but also with our specialist workshop team, on customer bikes. This work will range from simple repairs to highly specialised work. You will gain extensive experience and knowledge working with both, our fleet and our highly renowned team.

• Daily workshop services as directed by the Workshop, Hire Manager and Senior Bike Manager.
• Maintain high quality and quantity of work, service standards, and behaviour.
• Carry out daily running of the workshops and bike hire customer front.
• Repair and service customer bikes in addition to our extensive hire fleet, as well as preparation of ex‑hire bikes for sale.
• Work to a job record system, meeting agreed deadlines in a fast‑paced workshop environment.
• Maintain a safe and healthy work environment by establishing and enforcing organisation standards and adhering to legal regulations.
• Maintain a suitable level of industry knowledge and developments.
• Assist in maintaining suitable stock levels.
• Be responsible for workshop and adjacent external areas tidiness.
• Act as an approachable source of information for customers wishing to make use of hire services, including discussing the merits of different products and packages.
• Contribute to team effort by accomplishing related results as needed.
• Cover shop sales and customer service as required.
• Well versed with all our key brands, including but not limited to – Trek, SRAM, Rock Shox, Peatys and WTB.

• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and respond positively to new and alternative systems.
• Co‑operate with relevant health and safety legislation, policies and procedures in the performance of the duties of the post.
• Carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
• Maintain confidentiality and observe data protection and associated guidelines where appropriate.
• Understand and comply with the Company’s environmental policies.
• Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.

• Previous workshop experience within the bike industry.
• Qualified to minimum CYTECH Level 2.
• Hard working and passionate.
• Prioritise workload and work under own initiative.
• Excellent written and verbal communication skills, with keen attention to detail.
• Good time‑management skills.
• Keen interest in MTB and Bike Park Wales.
• Experience with the Citrus Lime POS and Workshop Module.
• Experience with Bosch E‑Bike systems.
• Previous hire experience.
• Ability to communicate in the Welsh language.

If you are interested in this role, please apply with your CV and covering letter to