Multiskilled Host

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provides a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence.

Multiskilled Host – Acting as the heart of the office, our Hosts anticipate customer needs and provide a ‘hassle‑free’ workplace experience designed to make life easier and enhance our customers’ well‑being. Hosts deliver people‑focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors.

• Deliver a best‑in‑class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
• Plan and prioritise own work allocation according to the needs of the site as determined by the Line Manager.
• Carry out daily building walks to ensure all floors are tidy, compliant and reset back to ‘day one’ and proactively manage any issues identified, including health, safety and security checks each day in alignment with the daily checklist.
• Act as the go‑to for your floor neighbourhoods and see yourself as an extension of BT, promoting their culture and values in everything you do.
• Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.
• Plan and deliver activity to support BT colleague engagement.
• Support the wider FM team, ensuring the site remains compliant with current Health & Safety legislation.
• Ensure all building communications are up to date and in line with company expectations and that relevant information is always displayed.
• Enter all requests made via the Facilities Helpdesk into the system in a timely manner and update completed jobs through the CAFM systems within the contractual SLA.
• Engage with other service partners, such as housekeeping and security, to ensure prompt and effective request solutions and close out.
• Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required.
• Perform basic housekeeping duties across your areas of work, including loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area reset and general upkeep of kitchen facilities.
• Monitor and restock floor and kitchen consumables as required.
• Co‑ordinate with the in‑house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
• Promote and maintain the core values of CBRE.
• Provide porterage and event set‑up support as required.
• Monitor and report building occupancy and utilisation as needed.
• Perform any other administrative duties as required.
• Ensure a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building.
• Build relationships with clients and colleagues, ensuring they have everything they need for their working day and that all workplace facilities are maintained and inspected regularly.
• Be proactively visible in all areas of the building.
• Deliver site inductions to new client colleagues and building users.
• Communicate effectively and appropriately using verbal and written channels in both a proactive and professional manner.
• Utilise skills and knowledge to become a subject matter expert or champion to support continuous improvement and innovation.

• Previous experience in a customer‑facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills.
• Ability to successfully multitask and adjust…