Manager, Assessment - T Levels

Manager, Assessment (T Levels) Assessment Delivery | Pearson Qualifications (VQ) Description

Lead with purpose. Deliver fair outcomes. Shape the future of assessment.

At Pearson, we’re looking for a Manager, Assessment (T Levels) to lead the accurate and timely delivery of assessment outcomes—ensuring every learner receives results that truly reflect their efforts.

This role sits at the heart of assessment delivery, combining people leadership, operational excellence, and quality assurance in a highly regulated environment.

This role aligns with market-facing titles such as Assessment Manager, Assessment Delivery Lead, Assessment Operations Manager, or Quality & Assessment Manager.

At Pearson, we help people make measurable progress through learning. In this role, you will lead a high-performing team responsible for delivering consistent, high-quality assessment processes across T Level qualifications.

You’ll collaborate with internal teams and external stakeholders to ensure regulatory compliance, operational excellence, and continuous improvement—while fostering a culture of integrity, accountability, and performance.

This is a people-first leadership role, where your ability to motivate, develop, and guide a team is critical to success.

• Building strong relationships with your team and key stakeholders
• Embedding consistent, high-quality assessment delivery processes
• Driving performance against KPIs and improving operational efficiency
• Strengthening customer experience through improved query handling and insights
• Identifying opportunities to enhance quality, accuracy, and delivery

• Lead, motivate, and develop a high-performing assessment team
• Manage performance, set objectives, and support individual growth
• Collaborate with peers and senior leaders to deliver team and business goals

• Ensure accurate, timely delivery of assessment outcomes
• Maintain high standards of quality, compliance, and awarding integrity
• Drive continuous improvement across processes and delivery

• Deliver a strong customer experience through timely and accurate responses
• Build effective relationships with internal teams, SMEs, and external partners
• Represent Assessment in cross‑functional initiatives and forums

• Monitor KPIs, analyse performance data, and take action to improve outcomes
• Manage resources and contribute to effective budget oversight
• Use insights to inform decision‑making and improve service delivery

• Experience in people management or team leadership (essential)
• Background in assessment, education, or content delivery
• Ability to work in a regulated, high‑pressure environment
• Strong communication, stakeholder management, and decision‑making skills
• Experience managing performance, KPIs, and operational delivery
• Project management capability and structured approach to delivery

• Experience with T Levels or vocational qualifications
• Exposure to awarding processes or assessment methodologies
• Experience working with contractors or subject matter experts
• Continuous improvement mindset and process optimisation experience
• Confidence using data and technology to drive better outcomes

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. Please see our attractive UK benefits.

This is a full‑time role within Pearson Qualifications, with a hybrid working model (location to be confirmed based on business needs).

At Pearson, our purpose is simple: to help people make measurable progress in their lives through learning. We combine world‑class content, assessment, and digital services to support learners at every stage.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

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