General Manager​/Operations Manager Wide

Job Title:

General Manager / Operations Manager

• Ensure revenue and profitability targets set in the budget are met and work is delivered on time.
• Manage all aspects of production and all staff related to production.
• Ensure the production process is as effective as possible and aligns to commercials.
• Run daily production meetings and contribute to overall strategy and development of the business.
• Ensure that formal quality processes and procedures are followed and reported.
• Support maintenance and development of ISO
  9001 Quality management system.
• Ensure production operates to agreed procedures and quality standards, handling all technical problems for projects and products.
• Drive continuous improvements and methodologies to improve product and commercial return.
• Coordinate production scheduling, providing resilience and challenging processes for continual improvement.
• Collaborate with Group Managing Director Operations to seek further improvements and align with Group strategy.
• Manage and develop the existing team, recruiting, training, evaluating, motivating, delegating and monitoring performance.
• Maintain staff training on new advancements in hardware and software, balancing resources against risk to service and overheads.
• Understand the financial implications of production, ensuring all costs are captured and the financial impact of actions is understood.
• Champion the company and services, setting a professional tone and voice, and working proactively with management to resolve company‑wide issues.
• Provide strategic leadership around continuous improvement, ensuring staff and equipment are reviewed to support growth.
• Meet performance review objectives and deliver operations projects on time, within budget and to specification.
• Create and implement manufacturing plans, facilities plans, and support ISO
  9001 & 14001 compliance.
• Interface with all other business departments, account management, sales and senior team.
• Work to deliver world‑class reliability and maintain scheduled work while communicating delays.

• Mentor and develop the manufacturing & facilities team.
• Contribute and implement the rolling 1‑3 year strategic plan for operations.
• Set and manage performance targets.
• Interface with all other business departments, account management, sales and senior team.
• Contribute to the development of the business to deliver stable products and processes.
• Work to deliver world‑class reliability.
• Maintain scheduled work and communicate delays.

• Experience of manufacturing printed goods.
• Strong problem‑solving skills (containment & counter‑measure).
• Strong experience of supply‑chain management, including lead‑time reduction and packaging.
• Manufacturing excellence expertise (Six Sigma, standard operations, plant layout, waste elimination and continuous improvement).
• Excellent communication, influencing, negotiating and assertiveness.
• Decision making and sound business judgement.
• Demonstrated Lean manufacturing experience.
• Quality management, delivering customer requirements.

• Report writing & presentation skills.

• Professional and positive approach.
• Self‑motivated with a strong sense of humour.
• Approachable, taking responsibility, showing initiative and being results‑oriented.
• Capable of making effective plans and being proactive.
• Strong relationship builder who can communicate at all levels.
• Team player able to work on own initiative.

• Realise your full potential within this role and future roles within the Group.
• Engage in self‑development activities and identify training needs during performance appraisals.
• Target training and development to assist in achieving the company’s goals.

This position has now been filled.