Repairs Manager

Permanent | Full Time

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities.

We’re looking for an experienced and motivated Repairs Manager to lead our reactive repairs and landscape maintenance services, ensuring they are delivered safely, efficiently and to a high standard. This is a pivotal leadership role with responsibility for managing operational delivery, monitoring performance, supporting compliance, overseeing budgets and contracts, and providing high‑level information to support management decision‑making. You’ll work closely with colleagues, contractors and external stakeholders to drive service excellence, safeguard our assets and support the organisation’s wider strategic aims.

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what works for our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

• Leading and managing the reactive repairs service to deliver timely, safe and cost‑effective outcomes
• Line managing the repairs team to achieve KPIs, support development and maintain high standards of performance and safety
• Applying legislation, codes and technical standards to maintain compliance and protect asset integrity
• Coordinating with contractors and internal teams on priorities, materials and access to achieve cost, quality and programme targets
• Monitoring service performance, managing budgets and contracts, and producing reports, ARC returns and audit‑ready records
• Leading service improvement, supporting policy development, handling complaint escalations and managing major events such as fire or flood incidents

• A degree or relevant technical qualification in a building discipline
• Strong experience in housing or property management, including reactive repairs, compliance and contractor management
• Proven ability to lead teams, manage performance, oversee budgets and drive continuous improvement
• Excellent technical knowledge of building fabric, services maintenance and relevant Scottish housing legislation and standards
• Strong communication, reporting and IT skills, with the ability to work collaboratively and uphold our WORKS values
• A full driving licence with access to a car

• You’ll play a central role in safeguarding our homes and assets
• You’ll have the opportunity to lead people, influence strategy and improve customer outcomes
• You’ll join a values‑led organisation committed to collaboration, respect and continuous improvement
• You’ll help deliver services that make a direct difference to customers and communities

• Salary: £69,038 per annum
• Working hours:
  
  36 hours over Monday to Friday
• 9‑day fortnight option:
  Every other Friday rest day
• Hybrid working:
  Minimum of 2 days per week in the office
• Office location:
  Livingston
• A key leadership role with scope to shape service delivery and continuous improvement
• The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes
• A varied and rewarding role supporting safe homes, strong communities and excellent customer service

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution

Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.