General Manager

General Manager – Hospitality and Venue

Location:

V&A Dundee, 1 Riverside Esplanade, Dundee DD1 4EZ

Salary: up to £50,000 depending on experience plus 10% performance bonus

Work hours/pattern: 40hours pw 5/7 may include some weekends

We welcome applications from candidates based in or within easy reach of Central Scotland, with the flexibility to travel to Dundee regularly.

V&A Dundee, in partnership with Heritage Portfolio, is delighted to be recruiting a General Manager to lead the Food & Beverage operation at Scotland’s design museum. From the light-filled Tatha Restaurant overlooking the River Tay to a dynamic programme of conferences and events, this is a role that blends creativity, leadership, and commercial expertise.

As the senior F&B lead on site, you will play a pivotal role not only in shaping exceptional guest experiences, but in driving the financial performance of the operation. A key focus of the role is strong budget management and forecasting ensuring robust financial planning, accurate projections, and effective cost control to deliver sustainable, profitable growth. You will use your commercial acumen to interpret performance, identify opportunities, and confidently steer the business against financial targets.

Alongside this, you’ll inspire and lead your team to deliver memorable hospitality experiences that complement the museum’s world-class exhibitions and cultural programme. Balancing hands‑on leadership with strategic oversight, you will ensure excellence in both service delivery and financial performance, maintaining the high standards and attention to detail synonymous with Heritage Portfolio.

This role is ideal for an experienced hospitality professional who thrives in vibrant, design‑led environments and brings proven expertise in budgeting, forecasting, and financial accountability
. If you’re passionate about combining creative guest experiences with strong commercial leadership, this is a rare opportunity to lead something truly special.

• Oversee all operational functions including Food & Beverage, Events and Health & Safety.
• Ensure the venue is consistently presented to the highest standards for all events.
• Champion continuous improvement in service delivery, quality assurance, and guest experience.
• Lead, inspire, and develop a high‑performing on‑site team, fostering a culture of accountability, collaboration, and excellence.
• Oversee recruitment, training, and succession planning to build capability and resilience.
• Promote employee engagement and wellbeing through inclusive leadership and recognition.
• Act as the primary liaison with V&A stakeholders, clients, and suppliers.

For a full list of responsibilities please view the attached job description.

• Proven experience in senior hospitality or venue management roles.
• Strong commercial acumen with full P&L responsibility.
• Exceptional leadership and people management skills.
• Excellent stakeholder engagement and communication abilities.
• Demonstrated ability to drive innovation and continuous improvement.

• Experience in cultural or visitor attraction environments.
• Understanding of event design, costing, and operational logistics.
• Track record of delivering growth through strategic partnerships.

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.