Retail Services Manager

Full-time Permanent Mid-level Senior

Posted 06 Jul 2026

About DUSA

Dundee University Students’ Association (DUSA) is an independent charity representing and supporting over 13,000 students at the University of Dundee. Every student is automatically a member – and everything we do is shaped by their voices.

Our vision is to build a kinder, greener and more connected student community that creates positive change locally and globally. We exist to help students thrive – academically, socially and personally – during their time at university and beyond.

We are proud to be one of the leading Students’ Associations in Scotland and the UK. At the heart of campus life, DUSA provides welcoming, inclusive and safe spaces – both physical and digital – where students can connect, belong and feel valued. From retail, events and hospitality, to over 200 societies, volunteering opportunities, and student-led initiatives, we empower students to explore their passions, build skills andcreate lifelong friendships.

DUSA is also the independent voice of students. Through our elected student officers and representative system, we ensure students influence decisions that affect their education and experience. Alongside this, our professional advice team provides free, confidential and impartial support on academic, financial and wellbeing matters.

The city of Dundee continues to evolve, with significant investment and regeneration transforming the waterfront and beyond. As the city grows, so do we – championing sustainability, inclusion and innovation in everything we do, and working in partnership with the University and local community to enhance student life.

DUSA employs around 180 permanent and student staff and operates year-round, delivering facilities, hospitality, entertainment, representation and support services seven days a week. Our focus is simple: putting students at the centre of every decision and creating anexperience they are proud to be part of.

Purpose

The Retail Services Manager reports directly to our Head of Operations (Student Experience and Engagement) and is responsible for the leadership and day-to-day operational management of DUSA’s three retail outlets:
The Premier, Ninewells Shop, and Library Café. Together, these sites serve the daily needs of thousands of students and staff across campus and play an important role in DUSA’s commercial sustainability.

As a member of the DUSA management team, the post-holder will contribute to the attainment of the Students’ Association’s strategic plan, working closely with colleagues across the organisation toensure retail services are commercially strong, customer-focused, and aligned with DUSA’s values.

This is a hands-on leadership role for someone with a genuine commercial drive. The post-holder will be expected to analyse performance data, identify growth opportunities, develop the product offer, and lead a team that delivers a consistently excellent experience for every customer across all three sites.

The Role

Operational Management

• Take overall responsibility for the operational management of The Premier, Ninewells Shop, and Library Café, ensuring each site runs efficiently and to the highest standards.
• Ensure consistent compliance with all statutory requirements, relevant legislation, and DUSA health and safety policies across all retail sites.
• Develop and maintain effective systems, procedures, and communication structures that enable the department to operate to its maximum potential.
• Take overall responsibility for stock control, ensuring procedures are consistently applied across all three sites.
• Ensure that all expenditure is managed within agreed budgets, with costs kept to a minimum without compromising quality or service.

Sales Growth and Commercial Performance

• Actively drive sales growth across all three retail outlets, identifying and acting on opportunities to increase footfall, basket spend, and overall revenue.
• Regularly analyse EPOS and sales data to identify trends, underperforming lines, and opportunities to improve the product range, pricing, and store layout.
• Review and develop the product offer across all sites, making informed…