Hospitality Venue Operations Manager - Bonar Hall

Hospitality Venue Operations Manager - Bonar Hall

Full-time Permanent Associate

Posted 28 Jul 2026

Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder,greener and more diverse global student community creating a lasting impact for generations to come.

We are the most successful Students’ Association in Scotland and one of the top five within the UK. We create welcoming,safeand valued physical and virtual spaces for students to come together and socialise. We encourage students to learn, volunteer, work and join clubs and societies. They can also access advice,guidance and support from our team.

The city of Dundee is prospering, currently undergoing £1billion regeneration. We aim to mirror that progress and fulfil our ambitious plans to become a kinder, greener andbetter connected place for all students at the University of Dundee.

The University of Dundee is one of the UK’s leading universities – internationally recognised for science,medicine and engineering, amongst many other disciplines. Convenientlylocatedon the banks of the River Tay, the city campusis located inthe heart of Dundee, a friendly and affordable city with a rich heritage in design and technology.

We currently employ around 200 staff across our organisation andoperatefacilities, hospitality,entertainment and support services 7 days a week.

Built in 1977, Bonar Hall is a mid-sized event venue on the edge of Dundee City Centre in the Cultural Quarter. Managed by DUSA since 2019, the venue is currently being revitalised to deliver a broad and dynamic programme of student, corporate, and external events.

The purpose of the Bonar Hall Venue Operations Manager role is to grow and develop the venue, working closely with our External Events Officer to build revenue and extend the programming to maximise the space to its full potential.

The right candidate will work closely with our F&B Manage rand Senior Management on both long-term vision/strategic planning and increasing footfall and revenue of the current facilities. The postholder will use their commercial acumen toidentifyopportunities, improve efficiency & enhance the customer experience while keeping DUSA’s values as a charity central to their decision making.

Venue Management

• Managingeventoperations, optimising efficiency to help meet key budgetary controls
• Managing staffing profiles to guarantee the smooth running of operations
• Ensure the venuemaintainsexcellent standards of service, quality & cleanliness
• Management of stock processes & systems,logistics& planning
• Working closely with our External Events Officer to develop pricing structure and manage bookings
• Oversee eventlogisticsincluding room set-up, AV/technicalrequirementsand coordination with external suppliers
• Managing relationships with key stakeholders both internal & external
• Collaborating with other members of the operations team to maximise company resource
• Lead from the front pushing training & development in all areas
• Conduct regular performance evaluation - offer constructive feedback, andidentifydevelopment opportunities for direct reports with clear tangible KPIs
• Foster a positive work culture focused on collaboration & solution focused thinking

Growth & Development

• Tracking trends & identifying growth opportunities within the venue and capitalising on local and national events
• Design of venue budgets collaborating with other stakeholders to set targets and goals
• Identifying wastage of company resource and implementing systems and processes to minimise waste of resources
• Outreach to external business partners and clients to increase revenue for the venue
• Develop and manage a corporate and external hire programme, including venue viewings,contracts and post-event reconciliation

Compliance

• Fostering a culture where health & safety is considered a vital part of operations
• Ensuring financial reporting is tracked and demonstrable to internal & external stakeholders
• Adhere to & uphold company policies, procedures & processesregardingemployment law

Customer Service

• Maintaining high levelsof…