Family Service Team Manager

The North Lanarkshire Family Service is looking to hire a Team Manager. This is a Fixed Term position until April 2027.

Fixed Term Contract until 24 April 2027
Full-time: 37.5 hours per week
Grade G: £28,500 to £31,750 per annum
Based in North Lanarkshire, with travel across localities

Phoenix Futures has an exciting opportunity for an experienced and motivated practitioner to join our North Lanarkshire Services as Family Service Team Manager on a fixed-term basis until 24 April 2027
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This role offers an opportunity to lead and develop a dedicated family support service, working alongside partners to improve outcomes for children, young people, adults and families affected by substance use. You will play a key role in ensuring that family support interventions are safe, effective, evidence-based and responsive to local need, while supporting staff and volunteers to deliver high-quality services.

As Family Team Manager, you will lead the delivery of the North Lanarkshire Family Service, ensuring that support is accessible, effective and aligned with contractual requirements, organisational priorities and local strategic objectives.

You will provide day-to-day operational leadership to the Family Service Team, ensuring that services are delivered using trauma-informed, rights-based and recovery-focused approaches. The role includes responsibility for service performance, quality assurance, safeguarding, workforce development, partnership working and service improvement.

You will work closely with the Service Manager, Team Managers, commissioners and external partners to ensure that families receive high-quality support that promotes resilience, recovery and positive outcomes.

The postholder will have management responsibility for:

• Family Support Workers
• Family Practitioners
• Sessional Staff and Volunteers associated with the Family Service
• Student Placements where applicable

The position is full-time at 37.5 hours per week and may include occasional evening and weekend working to meet service requirements.

As Family Team Manager, you will:

• Provide effective leadership and operational management of the North Lanarkshire Family Service.
• Ensure the delivery of high-quality, person-centred, trauma-informed and family-inclusive support.
• Manage and develop a skilled team, providing regular supervision, appraisal, support and performance management.
• Ensure that individual and family interventions are planned, delivered and reviewed in line with organisational standards and contractual requirements.
• Monitor service performance, outcomes and key performance indicators, taking corrective action where necessary.
• Maintain oversight of referrals, caseload allocation and service capacity.
• Prepare reports, performance information and service updates for internal and external stakeholders.
• Ensure effective safeguarding arrangements and maintain oversight of child and adult protection concerns.
• Promote service-user and family involvement, ensuring lived experience informs service development and improvement.
• Develop and maintain effective working relationships with Social Work, Health Services, Education, ADP partners, third-sector organisations and other stakeholders.
• Support the Service Manager in contract monitoring, quality assurance activities and continuous improvement initiatives.
• Ensure that complaints, incidents, audits and feedback are effectively managed and used to improve practice.
• Promote staff wellbeing, professional development and a positive team culture.
• Contribute to service development, innovation and partnership opportunities across North Lanarkshire.
• Represent Phoenix Futures at operational meetings, forums and partnership…