Customer Service Representative MI

WE ARE AUTOKINITON DRIVING SUCCESS FOR THE WORLD'S TOP AUTO MANUFACTURERS

At AUTOKINITON, we are more than just an automotive supplier — we are the backbone of vehicle performance and safety. Specializing in high-strength structural components and precision stamping assemblies, our parts are trusted by the world’s leading automakers.

Our dedicated teams proudly deliver quality parts and assemblies that contribute to vehicle durability and safety. With decades of experience, a passion for continuous improvement, and a forward‑thinking approach, we play a critical role in shaping the future of mobility.

Our core value, “We, not I,” reflects our commitment to collaboration, integrity, and shared success. We cultivate a workplace where independent thinking is encouraged, and every associate plays a vital role in our progress.

Join a high‑performance team committed to shaping the future of mobility—with opportunity, purpose, and growth at every turn.

• Communicates within department, production, customer requirements, and changes to demand.
• Prioritizes activities with areas of production and the Shipping area to ensure requirements are met on time.
• Understands and meets all customer requirements and demands.
• Works with Materials/Shipping/Production to maintain 100% delivery performance and ensures that all shipments are made as required by the customer.
• Materials Department data entry to include, but not limited to, Shippers, ASNs, and customer purchase orders, emails, etc. Maintenance of QAD as it applies to Shipping and customer orders.
• Maintains accums, investigating differences and making adjustments as required.
• Assists Quality Department staff, as needed, to ensure quality parts are shipped to customers.
• Work with Operations and Production personnel to ensure quality issues are dispositioned promptly to meet customer requirements.
• Daily contact with carriers to schedule and cancel trucks.
• Load and unload trucks, as needed, in the Materials Department. Prioritization of loads, as needed, and consideration of all trucking in the Dept (Shipping and Receiving).
• Preparation and verification of customer orders.
• Assist with Job Packs as needed.
• Cycle count parts as needed.
• Keeps work areas clean and orderly; maintains 5S.
• Adheres to and enforces MIOSHA and Autokiniton Safety Standards.
• Participates in continuous improvement activities.
• Performs all duties and operates machinery & equipment according to MIOSHA standards and company procedures using required safety equipment (gloves, sleeves, earplugs, etc.).
• Able and willing to work any shift assigned, weekends, and overtime.

• High school Diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education or experience.
• Excellent verbal/written skills.
• Experience in Automotive/Shipping environment as it pertains to customer systems (Honda, ACH, Ford, JCI, AAM, DCX), customer service, Shipping paperwork, EDI, and ASNs.
• Computer literacy, including detailed Microsoft Office and QAD (Materials/Shipping) experience.

Medical, Dental, Vision, 401(k) with Company contribution match, and up to 15 paid holidays annually, thanks to our generous holiday and holiday bridge schedule. We also provide a tool allowance for our Skilled Trades Associates.

Our company offers comprehensive relocation assistance, including coverage for temporary housing and travel costs for our Skilled Trades and Salaried positions.

Many of our Associates have stayed with us for 25+ years! It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well‑being.

Take your career to the next level through tuition reimbursement programs, on‑the‑job training, learning management systems, and advancement opportunities from within our organization.

We empower all our Associates – from entry‐level to senior‐level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.

AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time.