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Hybrid Complaints & Quality Officer—Elevate Service

Job in Dundee, Dundee City Area, DD1, Scotland, UK
Listing for: Vacancy Filler
Full Time position
Listed on 2026-10-10
Job specializations:
  • Quality Assurance - QA/QC
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 74000 - 87000 GBP Yearly GBP 74000.00 87000.00 YEAR
Job Description & How to Apply Below

Caledonia Housing Association is recruiting a Complaints and Quality Officer to drive high-quality, customer-focused services across our housing group. This fixed-term role supports robust complaints handling and quality assurance aligned with our strategic aims, working closely with the Governance Manager.

You will investigate Stage 2 complaints under the SPSO procedure, assist Stage 1 handling, and promote learning and continuous improvement across Dundee, Perth and West Dunbartshire sites in

For the Hybrid Complaints & Quality Officer—Elevate Service position at Vacancy Filler, we are reviewing applications now.

This opening is for the Hybrid Complaints & Quality Officer—Elevate Service role at Vacancy Filler.

We are seeking a motivated Hybrid Complaints & Quality Officer—Elevate Service to join Vacancy Filler in Dundee, Scotland, United Kingdom.

Consider building your career as a Hybrid Complaints & Quality Officer—Elevate Service at Vacancy Filler.

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