Account Manager Slick

At Slick, a Day Smart company, we've built a smart booking platform and digital business partner for salons and barbers that is revolutionising how industry professionals interact with technology to improve their workflow and enhance their customers’ experience.

Today, 65% of salons still use pen & paper to run their business and only 10% of bookings are made online. Compare that to how you book taxis, hotels & restaurants! The beauty sector has yet to be transformed by technology and it is our mission to change that.

We currently have an exciting opportunity for an Account Manager
. This is not your typical customer success role. This combines sales and education. We’re looking for a people‑person who’s tenacious, empathetic, driven and self‑motivated to jump straight into our Education team. You will support your customers as they become active users of Slick. You’ll be focused on building close, long‑term client relationships, staying with them as long as they continue to partner with Slick.

And help them to explore more of Slick for the benefit of all this is the sales element.

• The salary range for this role is a base of £25-35k base with a variable pay worth an additional £13K. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

• Relationships: salon owners are people people! We need you to build relationships with our customers so they come to trust you and see you as a business and industry expert.
• Training and retention: we want customers to get maximum value from the platform. Excellent onboarding and training for new accounts drives value for customers and high retention rates and value for Slick. Training and onboarding new accounts is a vital responsibility in the role.
• Existing Features & Usage: we need to ensure our salons don’t suffer in silence. We need to understand what they are trying to achieve, how they are attempting it and why. We can then help them by educating & ensuring feature adoption to ensure business needs are achieved.
• New Features: we have an exciting roadmap of new features. It is vital our customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.
• Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity for Slick and lock in with our innovative payment and tipping solution.
• Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving Slick. You will be responsible for minimising any churn from your accounts through a combination of training and financial support as well as cascading any feature needs to the Product Team.
• Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.
• Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no‑shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the Slick product to grow.
• Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. We rely on you to know what to improve, what to build and what not to build. Your understanding of what our customers want and why they want it is key.
• Teamwork: alongside the Customer Support team, you are an integral part of our customer‑first mindset. It is vital that we collaborate to feedback insights into Management and Product to help us improve and grow.

• Number of calls / meetings

• Engagement of new customers
• Net New Payments GMV
• Churn

• Quality of data in CRM

• Sale…