Client Relationship Manager

Location - Gloucestershire/Regional (client-facing role)

SK Heating and Cooling Ltd is a leading specialist in Refrigeration, Air Conditioning, Mechanical Ventilation, and Heating, serving commercial clients across Gloucestershire and the surrounding areas.

The Role

SK Heating & Cooling Ltd is seeking an ambitious Client Relationship Manager to take full commercial ownership of a portfolio of key service and maintenance contract accounts across our HVAC and Refrigeration business.

This is a commercially accountable role, focused not only on protecting existing revenue but on growing account value by a minimum of 10% year‑on‑year through proactive relationship management, upselling of services, and identification of new opportunities within existing client estates.

You will be the senior point of contact for your clients, responsible for service delivery, account performance, and commercial growth.

Salary: Competitive salary, dependent on experience up to £40k

Hours:
Full-time

What We Offer:

Company pension scheme

28+ days holiday including bank holidays

Your birthday off every year if it falls on a working day

Extra annual leave for each year of service

Sick pay

Company events

360 Wellbeing Healthcare and Discount code programme

Autonomy to shape and grow your account portfolio

Ongoing development within a growing, commercially focused HVAC business

Take full ownership of assigned client contract accounts, including service delivery, retention, and commercial performance

Drive minimum 10% annual growth across existing accounts through upselling, contract optimisation, and added‑value service offerings

Build strong, long‑term client relationships, positioning SKHC as a trusted partner rather than a contractor

Identify and convert "missing services" to maximise full HVAC and Refrigeration coverage

In collaboration out our estimating teams, prepare present, and commercially justify detailed quotations for contract PPM, system upgrades, and remedial works

Ensure all accounts operate in line with SKHC procedures, KPIs, and financial controls

Act as the conduit between clients, engineering teams, helpdesk, and senior management

Negotiate contract terms and renewals to protect margin and secure long‑term commitments

Maintain accurate compliance, service records, and reporting via CAFM (Clik) and back‑office systems

Attend and lead client review meetings, presenting performance, improvement plans, and growth strategies

Proven experience managing and growing contract accounts within a Service & Maintenance environment

Demonstrable track record of achieving revenue growth within existing customer bases

Strong commercial acumen with the confidence to challenge, negotiate, and influence clients

Experience managing account financial performance

Working knowledge of HVAC and Refrigeration services (industry experience highly advantageous)

Ability to understand and translate technical requirements into commercial opportunities

Highly organised, detail‑focused, and comfortable working to targets and deadlines

Strong IT skills, including MS Excel, Word, and CAFM systems

This role offers the opportunity to own client relationships end‑to‑end, directly influence account growth, and play a key role in shaping the future commercial performance of SK Heating & Cooling. If you thrive on responsibility, accountability, and delivering measurable results, this role will suit you.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.