Team Leader Housing Support

Role Description

Salary: £
29,000 per annum,

Location:
Dundee

Contract/

Hours:

Permanent / Full Time 37 hours

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the service

Dundee Youth Housing Service is spread across two residential sites in the city of Dundee. We can accommodate 25 young people at one time through a mixture of housing support and care at home intervention.

The Dundee Youth Housing Service, in collaboration with the Dundee City Council, fulfils its statutory duty by supporting homeless/care experienced young people aged 16 and above. The aim of the service is to engage with young people and families at the earliest opportunity. To be responsive, to prevent situations escalating, and take the pressure off the local authority front line services.

As the initial point of contact for any young person facing homelessness in the city, our service plays a crucial role. Within the strategic housing partnership, Action for Children stands as the sole organisation dedicated to preventing young individuals from becoming homeless. Our service operates 24/7.

Our primary focus is to provide temporary accommodation for young people who have been assessed as homeless. We extend our support to young individuals who are homeless andhave care experience.

A bit about the role

As a Team Leader within Housing Support, you will provide operational leadership to practitioners and support workers delivering support to young people, ensuring high‑quality, consistent and person‑centred services. You will oversee the delivery of structured support pathways, including referral, assessment, support planning and regular review, ensuring interventions are effective and outcomes‑focused.

You will work closely with Social Work, DCC Housing Teams and the AFC Prevention Team to ensure robust baseline assessments are completed prior to accommodation placements. Through supervision, guidance and quality assurance, you will support your team to empower young people to develop independent living skills and progress confidently towards sustainable, permanent accommodation.

You will manage and coordinate staffing arrangements for a continuous 24‑hour, year‑round service to ensure staffing levels consistently meet service demands, responding quickly to unplanned absences and allocating resources effectively to maintain performance and service continuity.

You will also be part of a Team Leader rota, providing on‑call cover as required. This includes responding to incidents, offering guidance to staff, supporting decision‑making out with normal working hours and escalating concerns appropriately in line with policy. This role includes an additional payment for participation in the on‑call rota

The role involves leading partnership working with internal and external agencies to develop and deliver holistic, tailored support packages that respond to individual needs. You will promote best practice, encourage reflective working, and ensure safeguarding, risk management, and equality…