Clerical Officer​/Ward Clerk

Clerical Officer/Ward Clerk

Location:

Dundonald

Hours:

Full-Time (Mon to Fri 37.5 hours)
Salary: £12.71 per hour

Contract:

Temporary

About the Role:

On behalf of our client, MPA Recruitment is seeking to appoint Clerical Officers (Band
2) to support services within the South Eastern Health & Social Care Trust.

This is an excellent opportunity to join a busy healthcare environment, providing vital administrative and clerical support to frontline services. Working as part of a professional team, you will contribute to the efficient day-to-day operation of hospital and community-based departments while delivering a high standard of customer service to patients, visitors, and healthcare professionals.

The successful candidate will be highly organised, customer-focused, and able to manage a variety of administrative tasks within a fast-paced environment.

Key Responsibilities:

Administration & Clerical Support

• Provide comprehensive administrative and clerical support within a healthcare setting.
• Maintain accurate filing systems and records, both electronic and paper-based.
• Process incoming and outgoing correspondence and documentation.
• Input, retrieve, and update information using Trust computer systems.
• Process and collate information to support service delivery.

Reception & Customer Service

• Undertake reception duties and provide a professional first point of contact for patients, visitors, and staff.
• Respond to enquiries and relay information accurately and efficiently.
• Take messages and direct queries to the appropriate personnel.
• Deliver excellent customer service while maintaining confidentiality at all times.

Appointment & Records Management

• Arrange patient appointments and maintain appointment systems.
• Prepare and transport medical records and other documentation as required.
• Assist with diary management and meeting arrangements.
• Ensure information is recorded accurately and maintained in line with data protection requirements.

General Office Support

• Provide general office support including photocopying, scanning, filing, and document preparation.
• Support colleagues in maintaining efficient administrative processes.
• Assist with a range of duties to support the smooth running of the department.

What We’re Looking for? Essential Criteria:

Applicants must demonstrate one of the following:

• 4 GCSEs at Grades A-C (or equivalent), including English Language

OR

• NVQ Level 2 in Administration (or equivalent qualification)

OR

• At least 1 year's administrative or clerical experience

In addition, applicants must demonstrate:

• Experience using Microsoft Word, Excel, Outlook, or equivalent software packages
• Strong organisational skills with the ability to prioritise workload effectively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• High levels of accuracy and attention to detail
• Ability to work in a busy and changing environment
• Experience maintaining filing systems, records, and office administration processes

Desirable Criteria:

• Previous experience within a healthcare or public sector environment
• Experience in word processing or data entry roles

Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay
• Holiday pay
• Pension contribution
• 24/7 support from our dedicated recruitment consultants
• Access to a wide range of public sector opportunities
• Ongoing role availability — if one placement ends, we aim to secure another.

Why Apply?

• Gain valuable experience within the Health & Social Care sector
• Develop your administrative and customer service skills in a professional healthcare environment
• Work as part of a supportive and dedicated team
• Opportunities for ongoing assignments and career progression
• Make a meaningful contribution to the delivery of patient services

How to Apply:

To apply, send your CV to or contact our office on for more information.

MPA Recruitment is an equal opportunities employer.