Customer Service

Why Work With Us

Up to £27,976.00 annual salary (monthly pay). HYBRID working options – save on commuting costs with only 2 days in office per week.

We invest in training and give you all the tools you need to succeed. Work with experienced, supportive colleagues in a fast‑paced environment where all ideas matter. We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated.

• Annual salary up to £27,976.00 (monthly pay)
• Hybrid working – 2 days in office per week
• Savings discounts, free online classes, podcasts, wellbeing resources, webinars
• Access to GP’s, mental health support, financial advice, legal advice
• Critical illness cover up to £10,000
• Cycle to work scheme
• Eyecare support voucher
• Holiday purchase scheme
• Length of service awards
• Workplace pension
• Monthly Inspire Awards – for the best of the best
• Refer‑a‑Friend programme – up to £1,200
• Monthly wellbeing webinars
• Dedicated employee experience progress support

• Location:
  
  Nat West, Newtownards
• Start date:
  
  TBC
• Shifts:
  
  Full‑time, 40 hours per week – working hours 08:00 – 18:00
• Probity requirements:
  Credit, criminal, sanctions and fraud checks; evidence of last 2 years employment and last 5 years address history required.
• Face‑to‑face interview via Teams.

You will provide proactive and reactive service to ensure our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need, including company‑led training and time in Grad Bay.

• Serve as the first point of contact, delivering outstanding customer service.
• Educate customers on banking options and help them choose suitable services.
• Accurately and compliantly complete processes and procedures.
• Take correct actions to deliver good customer outcomes, reviewing and mitigating gaps when identified.
• Conduct financial reviews and provide accurate information to help customers make informed decisions.
• Manage diary, balance proactive conversations with planned customer meetings.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues to support customers and keep awareness of business aims.
• Resolve complaints and errors quickly, restoring customer relationships.
• Ensure each customer interaction leaves the customer satisfied, having met their needs.

• Experience in a customer service environment and managing customer relationships.
• Excellent organisational and time‑management skills.
• Excellent communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Good technology skills, proficiency with Microsoft Office.
• Customer‑focused attitude.
• Meet required language proficiency score to proceed.