Customer Service Advisor Ayrshire Job Dundonald area,Northern Ireland UK,Customer Service/HelpDesk

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

£27,976.00 annual salary

Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad Bay (training and grad Bay will be fully office based)

Cut down on daily expenses - less spent on travel, lunches and workwear

Ideal for maintaining a work life balance while still being part of a team

Details

Start date:
Various start dates from Oct 2026

Location:
Natwest. Belfast City Centre

Shifts:
Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

Probity Requirements:
Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history

Part-Time Hours Available

We offer part-time positions; however, you must be available to complete full-time training , Monday to Friday 9:00am - 5:30pm , .

Part-Time Working Pattern (20 hours per week):

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

Saturday:

Sunday:

.Please note that after successful completion of an assessment an interview via teams will take place*

Firstly, what you get from us!

Perks at Work - Savings Discounts/Free Online Classes

- Savings Discounts/Podcast/Wellbeing Recourses/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice

Critical Illness - up to £10,000

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards - For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job!

Key Responsibilities
y.

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times

You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank's way of working to help as many customers as possible

Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored

Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need

To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

Process Excellence-

Collaboration
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Communication-

Emotional Intelligence
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Open-Mindedness-

Critical Thinking-

Solution Orientation-

Entrepreneurship-

We…