Bowling Control Clerk; Scale

Join a leading public sector organisation in Dundonald, renowned for delivering vibrant community sports services and engaging local facilities. As a Bowling Control Clerk (Scale
3), you'll play a vital role in ensuring the smooth operation of the busy Tenpin Bowling Centre, providing excellent customer experiences and operational excellence.

• £13.69 per hour
• Temporary role with 22 hours per week
• Maternity cover

As part of a large public sector body, the organisation proudly manages community sports and leisure facilities. The team is committed to creating welcoming environments that promote health, wellbeing, and community engagement. Operating within a dynamic public service sector, the organisation values dedicated staff who are passionate about delivering quality customer service and facility management.

• Minimum of one year's experience in a customer-focused environment
• Proven experience dealing with the public
• Skilled in recording and maintaining information accurately
• Experience using electronic point of sale systems
• Desirable:
  First Aid at Work qualification, leisure industry experience, reception duties including IT systems proficiency

• Operate the POS terminal in a fast-paced, customer-centric setting
• Manage lane allocations, bookings, and pricing to optimise income and ensure smooth operations
• Handle cash, reconcile takings, and prepare lodgements
• Maintain and clean bowling lanes and surrounding areas for events and leagues
• Coordinate and oversee leagues, tournaments, and special events
• Supervise customer service staff on shift, ensuring excellent service delivery
• Assist with staff training, rotas, and team meetings
• Support health & safety compliance and report potential risks
• Respond confidently to customer needs, including administering First Aid when qualified
• Contribute to the delivery of the centre's programme and undertake additional duties as required