IT Service Desk Analyst

IT Manager

IT Manager - Belfast (Hybrid)

Temporary Opportunity with Potential to Become Permanent

40-50k pa depending on experience

VANRATH are delighted to be partnering with a highly respected organisation in Belfast to recruit an experienced IT Manager. This is an excellent opportunity for a driven technology professional to take ownership of the IT function, leading day‑to‑day operations while supporting the organisation's wider technology goals.

The successful IT Manager will be responsible for managing IT services, overseeing support operations, leading technical staff, managing third‑party suppliers, and ensuring the smooth delivery of IT across the business. This role offers a varied mix of leadership, operational management, stakeholder engagement, and hands‑on technical involvement when required.

• Lead and manage the day‑to‑day IT function
• Oversee Service Desk and End User Support operations
• Manage, mentor, and develop IT team members
• Act as the escalation point for complex technical issues
• Manage relationships with external suppliers, vendors, and technology partners
• Monitor and improve IT service performance across the organisation
• Ensure incidents, requests, and problems are managed effectively
• Support infrastructure, cloud, and business systems environments
• Lead IT projects, upgrades, and continuous improvement initiatives
• Assist with IT budgeting, forecasting, and technology planning
• Work closely with senior stakeholders to align IT services with business needs
• Ensure IT security, governance, and compliance standards are maintained

• Previous experience in an IT Manager, IT Operations Manager, IT Support Manager, or similar leadership role
• Proven experience managing Service Desk or IT Support teams
• Strong people management and leadership skills
• Experience managing third‑party suppliers and service providers
• Knowledge of Microsoft technologies including:
  • Microsoft 365
  • Active Directory
  • Azure
  • Intune
  • Windows Server
• Strong understanding of infrastructure, networking, and end‑user support environments
• Experience managing IT projects and service improvement initiatives
• Excellent communication and stakeholder management skills

• ITIL certification
• Previous experience within a multi‑site environment
• Experience managing outsourced IT services
• Exposure to cyber security and governance frameworks
• Project management experience