BA Multi-Unit Team Leader

Overview

Join to apply for the BA Multi-Unit Team Leader 2 role at H&R Block
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Note:

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• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives (clients, revenue and earnings) for three offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time (including evening and weekend hours as needed); after tax season, work a reduced schedule May through December and may apply for advancement opportunities.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with a track record of growing and developing associates
• Aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency, including MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we invest in our people and commit to their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k and Employee Stock Purchase Plan
• Check available benefits at

H&R Block is committed to a Connected Culture built on trust, care, and connections. We strive to create an environment where everyone feels they belong and can bring their authentic self to work.

You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow and support one another.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Research, Analyst, and Information Technology

Industry: Retail