Client Care Advisor; Part-Time

Client Care Advisor (Part‑Time)

IVC Evidensia is looking for a Client Care Advisor with a can‑do attitude, passion for high standard pet care and client service to join our main hospital in Dunfermline and branch surgeries in Fife, Kinross and Edinburgh.

The role involves answering calls and emails from clients, checking clients in for appointments, processing payments, and general admin tasks such as scanning and creating invoices. You will work independently and as part of a team, multi‑task and adapt quickly to a busy reception environment.

This part‑time permanent role works 30 hours per week.

We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, providing the highest level of veterinary services to clients and their pets.

• 6.6 weeks annual leave (FTE)
• Additional holiday for your birthday added to your allowance
• Family‑friendly policies including maternity, paternity, adoption, shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway with discounts and cashback at 100+ retailers
• Pension scheme
• Discounted staff pet care

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