Visitor Services Assistant – Catering

Organisation:
The National Trust for Scotland

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross. Visiting Bessies Cafe is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
• Assist in food preparation and stock management.
• Answer visitors’ queries about the catering offer, deals, seating, and ingredients.
• Check on how visitors are enjoying their experience of catering at Inverewe and enquire if all their needs are met.
• Promote the National Trust for Scotland and benefits of membership.
• Maintain excellent standards of site and personal presentation at all times.
• General ongoing operational cleaning of all areas as necessary.
• Wear correct uniform, name badges, or PPE as required.
• Support day to day catering operation including preparation and cooking of soups and baked goods.

Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Help achieve sales targets and membership recruitment targets.
Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Occasional user of cleaning chemicals.
Expected to become familiar with and comply with property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
• Previous experience in preparing and cooking food.