Team Leader, Management

Ready for a New Leadership Challenge? Join the UK's Leading Provider of Emergency Pet Care

At Vets Now
, we're at the forefront of emergency and critical veterinary care-making a real difference to pet owners and saving lives every single day.

We're now looking for a Team leader to join our Contact Centre team in Dunfermline
, supporting daytime clinics.

Location: Dunfermline
Hours: Full-time, 37.5 hours per week
Shift Pattern: 5 out of 7 days

• Monday to Sunday: 08:00-19:00
• Start date - 12/10/2026

You'll oversee day-to-day operations within our Dunfermline-based contact centre, ensuring exceptional customer service and strong team performance. You'll drive efficiency, foster a supportive team culture, and champion continuous improvement. From mentoring staff to handling operational challenges, your leadership will directly contribute to the standard of care we provide for pets and their owners.

You’ll be fully supported by a dedicated management team and a collaborative network of IVC clinics across the UK.

We're seeking a proven leader with strong operational and people-management skills. Ideally, you'll bring:

• Experience in a client/customer service environment - preferably within a contact centre
• Excellent communication and customer service skills
• Prior experience in a leadership or supervisory role
• A coaching mindset with the ability to mentor and support your team
• Calm, tactful approach under pressure and in challenging situations
• A proactive problem-solver who thrives under tight deadlines
• Adaptability to change in a fast-paced environment
• High attention to detail and a drive for service excellence

We value our people as much as the pets we care for. As part of our team, you'll enjoy:

• Competitive salary
• 7 weeks' pro rata annual leave
• Your birthday as an additional day off
• Cash Health Plan via Simply Health
• Vets Now For You- discounts and cashback from 100s of retailers
• Standard pension contributions (5% employee / 3% employer)
• Discounted pet care for your furry family members
• Employee wellbeing programme membership
• Death in service cover (2x annual salary)
• Company sick pay and enhanced maternity, paternity, and adoption leave

Apply today to take the next step in your leadership journey with a company that's as passionate about people as it is about pets.