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Senior Fraud Operations Leader — AI & Automation

Job in Dunfermline, Fife, KY12, Scotland, UK
Listing for: Nationwide Building Society
Full Time position
Listed on 2026-10-11
Job specializations:
  • Management
    AI Business & Operations, Operations Management
Salary/Wage Range or Industry Benchmark: 85000 - 110000 GBP Yearly GBP 85000.00 110000.00 YEAR
Job Description & How to Apply Below

Nationwide Building Society is seeking a Senior Operations Manager in Fraud Operations to help safeguard customers and tackle economic crime. You will lead a large, high-performing customer operations function across telephony, digital channels, chat and alert management, ensuring service levels and quality while driving efficiency.

You will shape the future of fraud operations through transformation initiatives, automation, AI and data-driven improvements, partnering with senior leadership to

We have an opening for a Senior Fraud Operations Leader — AI & Automation in Dunfermline, Scotland, United Kingdom within Management & Operations.

This is a strong position to take on the Senior Fraud Operations Leader — AI & Automation role at Nationwide Building Society.

As a Senior Fraud Operations Leader — AI & Automation, you will play an important part at Nationwide Building Society in Dunfermline, Scotland, United Kingdom.

Position Requirements
10+ Years work experience
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