Assistant Manager

Job Title:

Assistant Manager

Location:

Dunfermline
Basic Salary: GBP 28,000
OTE: GBP 40,000+ per annum
Shift and schedule:
Trading hours are 9 am : 5:30 pm, Monday, Tuesday, Wednesday, Friday and Saturday. 9 am : 6 pm on Thursday, and 11 am : 5 pm on Sundays. 5 over 7 day working pattern

Priority Recruitment are pleased to present this exciting opportunity for an Assistant Store Leader based in the Kingsgate Shopping Centre, Dunfermline.

This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award:winning sales team. With industry:leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.

• Starting salary of GBP 28,000 per annum.
• Monthly commission, paid on performance, with uncapped structure that rewards results.
• Join an award:winning franchise recognised for excellence within the telecoms industry.
• Enjoy exclusive staff discounts on phones, plans and accessories, plus extended perks for friends and family.
• Access premium accessories at cost price: ideal for tech lovers and savvy savers alike.
• Regular team incentives, social events and monthly recognition awards to celebrate wins and keep things fun.

• Welcoming customers into the store and setting the tone for a professional, approachable, and customer:first environment.
• Leading by example on the shop floor: offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer's needs.
• Managing day:to:day operations, ensuring the team delivers outstanding service and achieves commercial targets.
• Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
• Overseeing the sales floor: stepping in to support team members, resolve customer queries and drive performance.
• Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
• Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
• Taking ownership of store presentation, compliance and cleanliness, ensuring everything's running smoothly behind the scenes.
• Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
• Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
• Bringing energy, organisation, and initiative, you're the go:to person when things need sorting quickly and effectively.

• Proven background in a telecoms, tech, or customer:focused retail/sales environment.
• Confident leading from the front: experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast:paced, target:driven settings where every day brings something new.
• Strong track record of delivering results, both individually and through others.
• Hands:on and proactive: just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
• Passionate about tech and telecoms: stays up to date with the latest products, plans and market trends.
• Clear, confident communicator who knows how to get the best out of their team and build customer trust.
• Positive, solutions:focused attitude: driven by hitting goals and creating a brilliant in:store experience.
• Comfortable working independently and making decisions.