Credit Control Administrator

Job Purpose:

The successful candidate will play a key role within a growing team, assisting with daily operations while efficiently resolving customer enquiries to ensure satisfaction, maintain relationships, and support business objectives. Main Duties:
Log and manage cases on the CRM system for investigation and resolution, including customer service issues, credit claims, rebates, and deviations. Provide responsive support through the Customer Service Helpdesk, ensuring all customer, sales, and site requests are handled promptly in line with company KPIs. Process authorised credit and debit requests and maintain accurate records. Issue billings and assist with company invoicing processes.

Complete all RMA (Return Material Authorisation) returns and refusals. Prepare and circulate regular reports. Carry out daily cash postings, including bank lodgements. Maintain and upload relevant documentation to customer portals. Undertake general administration duties such as correspondence, emailing, and word processing as required.

Essential Criteria : 1 years recent experience in an administrative role. Minimum 5 GCSEs (AC) including Maths and English (or equivalent). Proficient in Microsoft Office, particularly Excel. Strong organisational skills with the ability to manage multiple tasks and deadlines. Excellent verbal and written communication skills with the ability to work on your own initiative. Exceptional attention to detail with a commitment to accuracy and efficiency.

Hour of Work:
Monday to Friday 9.00am to 5.30pm Benefits:
Company Pension Company Car Parking Training & Development Paid Holidays