Commercial Administrator

The Commercial Administrator will provide administrative and operational support to the Commercial Team, ensuring the efficient management of customer accounts, commercial systems, reporting, product information, and customer requirements. Working closely with internal teams across Commercial, Production, NPD, Supply Chain, Logistics, Technical, and Finance, the role will ensure the accurate processing of commercial information, maintenance of customer systems, and delivery of excellent customer service.

The position requires strong organisational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

• Provide administrative support to the Commercial Team, including reports and customer documentation.
• Act as a key point of contact for customer enquiries, delivering excellent customer service.
• Maintain customer portals, databases, and commercial systems, ensuring data accuracy.
• Process product specifications, pricing updates, and customer documentation.
• Liaise with Production, Supply Chain, Technical, NPD, and Finance teams to support customer requirements.
• Assist with new product launches and customer projects, ensuring key deadlines are met.
• Prepare sales, KPI, and commercial reports to support planning and decision-making.
• Coordinate meetings, customer visits, audits, and continuous improvement activities.

• GCSEs (or equivalent) in Maths and English
• Minimum of 2 years' experience in an administrative, commercial support, customer service, or office-based role.
• Good working knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience managing records, reports, and administrative processes.