Parts Advisor Woodlough Road Parts

Mercedes Benz Truck and Van Northern Ireland
• 100 Woodlough Road, Dungannon, BT70 1AE
, GB

Experience:

Experience using Kerridge/CDK

Department:
Parts

We are seeking an experienced Parts Advisor to join our expanding team in Dungannon.

As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car, we are looking for an additional person to help ensure every vehicle has the parts it needs – when it needs them.

42.5 hours per week (Monday to Friday, 08:30 – 17:30 or 09:00 – 18:00). Saturday overtime on a rotational basis; 08:00 – 12:00 payable at 1.5 rate.

Rate of pay: £13.15 per hour.

• Identify and source Mercedes-Benz vehicle parts, processing orders promptly and accurately.
• Provide professional and efficient customer service in person, over the phone, and via email.
• Advise customers on products, promotions, and available offers.
• Source unavailable items from alternative suppliers and arrange delivery.
• Upsell accessories and additional parts where appropriate.
• Check stock deliveries against delivery notes and report discrepancies.
• Efficiently process internal orders and transactions for our in-house team.
• Support general duties within the Parts Department.

• Positive attitude with a desire to learn and develop within the dealership.
• Genuine passion for vehicles and the Mercedes-Benz brand.
• Minimum of one year’s experience working in a motor industry parts advisory role.
• IT proficient with the ability to use Microsoft Office and parts catalogue navigation.
• Strong communication skills across phone, email and face-to-face.
• Excellent accuracy and attention to detail.
• Team player with the ability to work independently.
• Commitment to delivering customer excellence.

Experience using Kerridge/CDK or similar dealer management system.

• Ongoing Mercedes-Benz accredited training & development.
• Generous annual leave entitlement that increases with service.
• Employee activities & events to recognise going the extra mile.
• Birthday gift and long-service awards.
• Employee Assistance Programme.
• Additional leave.
• Free parking.
• On-site parking.
• Profit sharing.
• Death in Service Cover.

Please send an up-to-date CV to Gillian McCrudden at , visit our careers website or contact  for more information.

Job Types: Full-time, Permanent

Pay: £13.15 per hour

Expected hours: 42.5 per week

Work Location:

In person