After Sales Manager

After Sales Manager

Location:

Dungannon

Salary: depending on experience

A fantastic opportunity for an experienced After Sales Manager to join a growing and innovative manufacturing organisation. You will lead a customer-focused After Sales function, ensuring outstanding support, driving commercial opportunities, and contributing to long-term business growth.

• Lead, motivate and support the After Sales team to deliver exceptional customer experiences
• Manage customer enquiries, technical queries, spare parts support and logistics
• Identify and maximise commercial opportunities in line with financial targets
• Develop effective policies, procedures and continuous improvement initiatives
• Oversee warranty management and represent the department in product quality discussions
• Monitor customer satisfaction through surveys, loyalty programmes and feedback analysis
• Provide performance reporting monthly, quarterly and annually
• Build and maintain strong relationships with customers, dealers, and shipping partners
• Support business growth through networking, trade shows, and dealer engagement
• Collaborate closely with Sales, Marketing, Finance, Production and Design teams
• Lead process improvements to enhance departmental efficiency

• Minimum 2 years' experience within a busy After Sales environment
• Proven people-management ability with strong leadership skills
• Background in manufacturing or engineering-related industries
• Flexible approach with ability to travel and handle occasional out-of-hours support
• Full driving licence required

For more information and to apply, please contact Zoey at Hunter Savage. Visit our website for a full list of engineering and leadership opportunities.

Expert, confidential recruitment advice. Salary is typically negotiable — the range shown is a guide based on experience.