Sales Administrator

Reporting to the Production Planner, the Sales Administrator plays a key role in supporting the efficient operation of NHL. This is a great opportunity to join a dynamic team at the heart of our Sales & Planning function, helping to ensure the smooth flow of customer orders through our engineering and manufacturing processes.

The successful candidate will work closely with colleagues across the business to coordinate sales administration activities, support production planning, and help maintain high levels of customer service, efficiency, and operational performance.

We are looking for a proactive, organised, and motivated individual who takes pride in their work and thrives in a fast-paced manufacturing environment. The ideal candidate will have a positive, can-do attitude, excellent attention to detail, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

This role offers the opportunity to make a real impact by contributing to the continued success and growth of the business. The successful applicant will take ownership of their responsibilities, work collaboratively with colleagues, and consistently act with integrity and the best interests of NHL at the forefront of everything they do.

• Processing customer orders accurately and efficiently, ensuring all information is recorded correctly.
• Preparing and issuing quotations, invoices, and other sales documentation in a timely manner.
• Maintaining accurate customer records and updating sales databases and internal systems.
• Acting as a primary point of contact for customer enquiries, providing a professional, responsive, and customer-focused service.
• Liaising with internal departments, including Production, Engineering, Logistics, and Finance, to ensure the smooth progression and fulfilment of customer orders.
• Monitoring order status and proactively communicating delivery updates and any changes to customers.
• Supporting the Sales and Planning team by preparing reports, maintaining records, and assisting with data analysis where required.
• Investigating and helping to resolve customer queries or issues promptly, escalating where appropriate.
• Contributing to the continuous improvement of departmental processes and administrative systems.
• Ensuring all duties are carried out in accordance with company policies, procedures, and Health & Safety requirements.
• Maintaining high standards of professionalism, reliability, attendance, and timekeeping.
• Undertaking any other duties, within the scope of the role and the individual’s capability, as reasonably requested by the Production Planner or management.
• A minimum of 1 year’s experience working as a sales administration or customer service role in an engineering manufacturing environment.
• Ability to effectively and confidently communicate information in both verbal and written formats (Communications to clients, alliance partners/personnel,)
• Excellent interpersonal skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM or ERP systems is desirable.
• Ability to work independently and as part of a team.

• Proactive and solution-focused approach.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to handle multiple tasks and meet deadlines.
• Professional, reliable, and adaptable.
• Previous MRP/ERP experience is desirable.
• Strong understanding of customer expectations.

Monday – Friday: 08:00am to 13:30pm

• Westfield Health cover
• Access to the bike-to-work scheme
• Flexible holidays
• Long Service Rewards
• Learning and development opportunities.
• Exciting opportunities for the future, as the Company continues to grow and improve
• Free parking on site
• Canteen Complimentary tea, coffee, milk and sugar
• Access to Thrive provides individuals with resources, guidance, and opportunities that support personal growth, resilience, and long-term success.
• Plus, much more...

Applicants for this role must be eligible to work legally in the United Kingdom. The successful applicant will be asked to provide evidence of their right to work in the UK before being formally offered the role. If you do not have the right to work in the UK, we will not be able to consider you for this role. If you are uncertain about your eligibility to work in the UK, you are encouraged to contact the UK Borders agency.

NHL reserves the right to enhance essential criteria in the event of a high volume of applicants. In such an instance, only shortlisted candidates will be contacted.

NHL is an equal opportunities employer.