Housing Officer, Customer Service​/HelpDesk

To provide a quality service in accordance with the Associations policies and procedures and in line with the principles of continuous improvement.

For full list of responsibilities, essential & desirable skills, please see Job Description/Personnel Specification on employer's website.

• To ensure that all responsibilities are carried out in a timely and effective manner and that confidentiality is maintained in all issues relating to the work of the Housing Department and the Association.
• To deal with enquiries relating to Housing Services.

• A 3rd level qualification i.e. post-secondary/higher education or equivalent and 1 years relevant experience in a customer facing role with account management experience.
• or Level 3 qualification or equivalent with a professional Housing qualification and 1 years relevant experience in a customer facing role with account management experience.
• or Level 3 qualification or equivalent and 2 years relevant experience in a customer facing role with account management experience.
• or 3 years experience working as a Housing Officer.

Location:

Killymeal House.

Apex is an Equal Opportunities Employer and due to under representation is some areas we especially welcome applicants from the Protestant community.

Area:
All of Northern Ireland
Closing date: 13 Feb 2026