Service Advisor - Jaguar Land Rover

Overview

Location:

59 Moy Road. Donnelly Group is recruiting a motivated Jaguar Land Rover Service Advisor to join our award-winning retailer team at the Dungannon showroom. You will act as a reliable and efficient point of contact for customers, ensuring excellent customer service through communication and customer satisfaction.

You will welcome all customers to the department, organise department bookings for service, and assist the Parts function during holidays and absences by dealing with customer requests and phone calls. You will also prospect for service work, promote offers to customers, and carry out customer follow-up calls to maintain relationships and loyalty. You will coordinate with the Sales teams, Workshop, Parts and Service to ensure a professional customer experience.

• Industry-leading remuneration package
• Competitive pay and benefits package
• Contributory pension
• Life assurance scheme
• Company health & wellbeing package including membership of Kingsbridge Hospital Diamond Club
• 30 days annual leave
• Cycle to work scheme

This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short-listing criteria to facilitate the short-listing process.

Donnelly Group is an equal opportunities employer.

Servicing, People

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Our teams across all our branches get involved with fundraising for our nominated charity partner through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events, and a paid Foundation Day to get involved with community projects. We like to feel that we work hard and play hard.

• At least 2 years experience in a similar role
• Knowledge of vehicle parts would be advantageous
• Ability to prove and demonstrate experience in providing high levels of customer satisfaction
• Excellent organisation and time management skills
• Computer literacy and a working knowledge of Kerridge is preferable
• Professionally presented with a good work ethic
• A full driver’s licence as driving duties are involved

Thursday 11th June, 2026

Full-time

Based on experience