Customer Service Administrator

Customer Service Administrator

• Job Type: Full-time, Permanent
• Location:
  
  Dungannon
• Salary: £29,800
• Hours:
  
  45 hours Monday to Friday (1 in 4 weekend cover)

We are seeking a reliable Customer Service Administrator to join our client in Dungannon. The successful candidate will be instrumental in handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction.

Day-to-day of the role:

• Respond to customer enquiries via phone, email, and online platforms in a timely and professional manner.
• Maintain and update customer records and databases to ensure accuracy and reliability.
• Resolve customer complaints and escalate issues to appropriate departments where necessary.
• Liaise with internal departments such as sales and logistics to ensure smooth service delivery.
• Prepare and manage documentation, reports, and correspondence related to customer service.
• Monitor customer accounts and follow up on outstanding issues to ensure timely resolution.
• Support the wider administrative team with general office duties as needed.
• Ensure compliance with company policies and procedures to maintain high standards of operation.

Required Skills & Qualifications:

• Previous experience in a customer service or administrative role is preferred.
• 1-2 years admin experience.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Excellent organisational and time management abilities to handle multiple tasks efficiently.
• Good attention to detail and accuracy in managing records and documentation.
• Ability to work both independently and as part of a team to achieve common goals.

Benefits:

• Competitive salary with opportunities for annual reviews.
• Comprehensive training programs to enhance skills and expertise.
• Opportunities for career progression within the company.