Customer Service Administrator TLNT_NI

Position: Customer Service Administrator TLNT1_NI
Customer Service Administrator Job Type: Full-time, Permanent

Location:

Dungannon Salary: £29,800

Hours:

45 hours Monday to Friday (1 in 4 weekend cover) We are seeking a reliable Customer Service Administrator to join our client in Dungannon. The successful candidate will be instrumental in handling customer enquiries, maintaining accurate records, and ensuring a high standard of customer satisfaction. Day-to-day of the role:
Respond to customer enquiries via phone, email, and online platforms in a timely and professional manner. Maintain and update customer records and databases to ensure accuracy and reliability. Resolve customer complaints and escalate issues to appropriate departments where necessary. Liaise with internal departments such as sales and logistics to ensure smooth service delivery. Prepare and manage documentation, reports, and correspondence related to customer service.

Monitor customer accounts and follow up on outstanding issues to ensure timely resolution. Support the wider administrative team with general office duties as needed. Ensure compliance with company policies and procedures to maintain high standards of operation. Required Skills &

Qualifications:

Previous experience in a customer service or administrative role is preferred. 1-2 years admin experience. Strong communication and interpersonal skills to effectively interact with customers and team members. Excellent organisational and time management abilities to handle multiple tasks efficiently. Good attention to detail and accuracy in managing records and documentation. Ability to work both independently and as part of a team to achieve common goals.

Benefits:
Competitive salary with opportunities for annual reviews. Comprehensive training programs to enhance skills and expertise. Opportunities for career progression within the company.

Skills:

customer service administrator customer service administrator