Customer Service Representative

Position Title:

Global Dealer Support Representative

Location:

Dungannon
Reporting to:
Parts Customer Service Manager
Hours of work: 40 hours per week

• Provide a world class level of Customer Service
• Provide Customer Solutions
• Manage Dealer orders
• Address pricing and availability enquiries
• Liaising with internal departments and external supply
• Responsible for communicating efficiently and professionally with the dealer network on the main as a virtual assistant.
• Partake in customer service calls and identify areas for improvement
• Work as part of a team

• Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
• Have experience of working within a busy office environment
• Ability to meet deadlines
• Excellent organizational skills and be able to prioritise your workload using your own initiative
• Excellent verbal and written communication skills
• Must have the ability to be a good listener
• Excellent telephone manner
• Experience of the crushing and screening industry would be desirable though not essential

• Self-motivated and ambitious
• Ability to work within a team
• Ability to work in an environment that is fluid with constantly changing priorities
• Time Management
• Customer focus
• Action and goal Orientation
• Clear communication skills
• Patience and attentiveness
• Highest level of integrity, honesty and trust
• Problem solving
• Excellent listening skills

This above description is non-exhaustive and there may be additional duties in accordance with the role.

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

• Competitive salaries
• Team Member bonus
• Hybrid working
• Private healthcare
• 33 holidays
• Pension
• Life assurance
• Linked In Learning
• On site free parking
• Card

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.

We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.